(4.9 / 5)2220+ Ratings

Jenson USA Reviews

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Overall Rating

4.9
19 Reviews
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About Jenson USA

Jensonusa.com is an online retailer of bicycles, apparel, protective gear, and other items relevant to riding bicycles. They also have a brick and mortar store. Their product range is extensive, including complete bikes, components, apparel, and accessories. They offer products from a wide variety of brands, catering to different cycling disciplines such as MTB, road, bikepacking, BMX, cross country, cyclocross, downhill, E-Bike, enduro, fat bike, gravel, indoor cycling, mountain, road, street, park & dirt, touring, track, trail / all-mountain, and urban/commuter. They also provide services like price matching and free shipping over $50. They have a sale section on their website where customers can find discounted items. They also offer a 90-day return policy. Their physical store is located at 1615 Eastridge Ave, Riverside, CA, 92507. They are open from Wednesday to Sunday with varying operating hours. Customers can contact them at (951) 234-7554. They have a bike finder feature on their website to help customers find the right bike for their needs. They also offer a variety of payment options for the convenience of their customers. They are committed to providing excellent customer service and a wide range of high-quality products to meet the needs of all types of cyclists. Whether you are a professional cyclist or a beginner, Jensonusa.com has something for everyone. They are a one-stop-shop for all your cycling needs. They strive to provide a seamless shopping experience for their customers, whether they are shopping online or in-store. They are dedicated to promoting the sport of cycling and encouraging more people to take up this healthy and enjoyable activity. They believe in the power of cycling to create positive change in the world and are committed to doing their part to make this happen. They are passionate about cycling and are dedicated to providing their customers with the best products and services to enhance their cycling experience. They are constantly updating their product range to ensure they are offering the latest and best products in the market. They are a trusted name in the cycling industry and are known for their high-quality products and excellent customer service. They are a great choice for all your cycling needs. They are committed to providing a superior shopping experience for their customers and are always ready to go the extra mile to ensure their customers are satisfied. They are a reliable and trusted source for all things cycling. They are dedicated to providing their customers with the best products and services in the cycling industry. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling products and excellent customer service. They are a trusted name in the cycling industry and are known for their commitment to quality and customer satisfaction. They are a great choice for anyone looking for high-quality cycling

Customer ratings by feature

  • Price & Quality
    4.8
  • Good Value
    4.8
  • Customer Service
    5.0
  • Return Policy
    4.0
  • Shipping & Delivery
    4.0

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Jenson USA Coupon & Discount Codes

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Jenson USA Customer Reviews (19)

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Jessika Burger
Jessika Burger
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High-quality mountain bikes

I bought a Trek Fuel EX mountain bike from Jenson USA and it's been awesome. It's lightweight, nimble and absorbs bumps really well. The component spec is great for the price. After 6 months of riding rocky, rooty and technical trails, it's holding up like a champ. I'd definitely buy another mountain bike from them.

Mar 25, 2023
Marcos Pinto
Marcos Pinto
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Regular sales and discounts

I've saved a lot of money by shopping the sales and picking up gear I need at a lower cost. Definitely sign up for their mailing list to get alerted about the latest deals.

Mar 24, 2023
Rachel Graham
Rachel Graham
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My kid loves his new bike!

It has multiple size adjustments so it can grow with him, and the quality is great for the price. My son is really enjoying riding it and is progressing from riding with training wheels to riding on his own.

Mar 24, 2023
Longville Norris
Longville Norris
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Upgraded my bike with quality components

All the parts were reasonably priced, arrived quickly and were easy to install. The dropper post in particular has made a big difference to my riding.

Mar 24, 2023
Hannah Owens
Hannah Owens
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Can't wait to hit the road on my new road bike!

My order shipped out the same day and arrived ahead of schedule. Can't wait to hit the road on my new road bike!

Mar 22, 2023
Sebastian König
Sebastian König
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High-Quality Parts

They carry a wide range of high-end products that are hard to find elsewhere. Their commitment to quality is evident in everything they sell.

Mar 22, 2023
Stígur Hauksson
Stígur Hauksson
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Fast shipping, excellent customer service

I received my order very quickly and when I had an issue with a part, their customer service team sorted it out right away. They go above and beyond to provide great service and support.

Mar 21, 2023
Aaliyah Spencer
Aaliyah Spencer
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Variety of Products

This retailer has an impressive selection of products for every type of cyclist. They carry everything from bike parts to accessories to clothing. It's great to have a one-stop-shop for all of my cycling needs.

Mar 21, 2023
Gamal Villaseñor
Gamal Villaseñor
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Never disappoints!

Making riding more enjoyable every day.

Mar 20, 2023
Beatriz Santos
Beatriz Santos
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Excellent selection of mountain bike helmets

The helmets were well-organized by category, and the information provided on each helmet was helpful in making my decision

Mar 19, 2023

Jenson USA Customer’s Q&A

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Jenson USA FAQs

FAQ

Jensonusa.com Return Policy?

Jenson USA is known for its excellent return policy, which gives customers a 90-day full refund if the bike is not up to their standards or is not what they wanted. Ensure the item is in the original packaging, including the tags.

As for the shipping policy, orders for in-stock items placed by 3PM PST usually ship on the same day. Orders that include special-order or backordered items may be subject to shipping delays depending on product availability. They offer 1-day free standard Shipping on most orders to California, 2-day free standard Shipping on most orders to Nevada, Arizona, & Utah. Other states can expect delivery within 3 to 5 days. Jenson USA ships worldwide, including APO/FPO addresses.

FAQ

About Jensonusa.com Payment Method?

Jensonusa.com accepts only valid payment methods that are acceptable to them for completing a purchase via their services. It is important that the user is authorized to use the designated payment method. In addition, if the Affirm® payment method is elected, the last four digits of the user's social security number and birth date will need to be provided. It is crucial to note that the total amount of the order, including any applicable taxes and shipping and handling charges, will be charged to the designated payment method.

FAQ

About Jensonusa.com Popular Products and Services?

Jensonusa.com is an online retailer of bicycles, apparel, protective gear, and other items relevant to riding bicycles. They also have a brick and mortar store. Some of the popular products available on their website include water bottles, gift cards, and exclusive products. They also offer a selection of complete build kits for bicycles, including the groundbreaking electronic and wireless SRAM Red eTap drivetrain. This drivetrain uses SRAM’s AIREA wireless and encrypted transmission technology, which simplifies the setup process. Other popular groupsets include the SRAM XXSL EAGLE TRANSMISSION AXS Power Meter Groupset, SRAM GX T-Type Eagle Transmission AXS Groupset, and the Shimano Ultegra Di2 R8100 Groupset. These products cater to a wide range of cycling enthusiasts, from casual riders to professional cyclists. The website also offers free shipping on orders over $50.

FAQ

How do I contact Jenson USA customer service?

To get in touch with Jenson USA customer service, the following options are available:

  • Customer Support Phone: 1-951-234-7554
  • Local or International Phone: 1-951-344-1010
  • Fax: 1-951-682-3844 The customer support is available from Monday to Friday, 8am - 5pm PST. For online customer support and to find answers to common questions, please visit the Jenson USA Help Desk page. Please note that this information is accurate as of the time of this response. It's always a good idea to check the official Jenson USA website for the most up-to-date contact information.
FAQ

How long does it take to process a return on Jenson USA?

Returns take 10-14 days to process from the time Jenson USA has received your package.
FAQ

What is the minimum purchase amount for free shipping on Jenson USA?

Jenson USA offers free shipping is available for orders over $50.
FAQ

How long does it take to process a refund on Jenson USA?

Refunds take 7-10 business days to process. This may vary depending on your financial institution and may take up to one billing cycle to be reflected on your statement. Refunds go back to your original method of payment.
FAQ

Can I make changes to or cancel my order once it has been submitted to Jenson USA?

No, once an order is submitted, Jenson USA's expedited shipping process begins, so they cannot make changes to or cancel items on an order in process.
FAQ

What should I do if I want to add items to an existing order?

Jenson USA reccomends to place a new order for the new item(s).
FAQ

What is the timeframe for returns on Jenson USA?

Jenson USA accepts returns within 90 days of the original purchase, including orders placed with Affirm Financing.

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